Patient Connect

Patient Connect

Enabling Easier and Better Access to Care

How It Works:

Vision: When referred to UCSF, a patient quickly receives an offer to self-schedule an appointment with the right UCSF or Affiliate provider that results in a quality first visit - without manual staff effort to collect information and determine the patient/provider match.

Problem It Solves:

Processing a care request and offering appointments is repetitive and manually intensive for staff, and frustrates patients with wait times and phone tag
Makes referral processing more efficient and less burdensome with a custom app and artificial intelligence

Impact:

Improves efficiency and accuracy of processing referrals
Empowers patients to make their own appointments which reduces referral turn-around time
Increases staff satisfaction