Publications
Perspective: Maturation from Adoption-Based to Quality-Based Telehealth Metrics
Authors: Hollander, J., Neinstein, A.
Published: September 2020
Prior to the Covid-19 pandemic, only a minority of visits with health care providers were conducted via telehealth. As telehealth utilization dramatically increases during Covid-19, health care systems have begun thinking about financial solvency in the post–Covid-19 period, and telehealth now needs to be better aligned with strategic priorities. The authors believe it is time to go from adoption-based metrics to quality-based metrics that align with institutional strategy and payment models.