Publications
Patient Experience and Feedback after Use of an EHR-integrated COVID-19 Symptom Checker
Authors: Andrew Wayne Liu, Anobel Y. Odisho, William Brown Rd, Ralph Gonzales, Aaron B. Neinstein, Timothy Judson
Publication Date: August 6, 2022
Symptom checkers have been widely used during the COVID-19 pandemic to alleviate strain on health systems and offer patients a 24/7 self-service triage option. Although studies suggest users may positively perceive online symptom checkers, no studies have quantified user feedback after use of an electronic health record (EHR)-integrated COVID-19 symptom checker with self-scheduling functionality.
We aimed to understand user experience, user satisfaction, and user-reported alternatives to use of a COVID-19 symptom checker with self-triage and self-scheduling functionality.