Publications
Utilization Patterns and Gains from Use of a Fully EHR-Integrated COVID-19 Self-Triage and Self-Scheduling Tool: Analysis
Authors: Timothy J Judson, Logan Pierce, Avi Tutman, Michelle Mourad, Aaron B Neinstein, Gina Shuler, Ralph Gonzales, Anobel Y Odisho
Published: August 27, 2022
Symptom checkers can help address high demand for COVID-19 testing and care by providing patients with self-service access to triage recommendations. However, health systems may be hesitant to invest in these tools, as their associated efficiency gains have not been studied. This study aimed to quantify the operational efficiency gains associated with use of an online COVID-19 symptom checker as an alternative to a telephone hotline.