Karen Vincent

Karen Vincent is a product manager with a deep background in analytics. She has worked with many healthcare, health insurance and retail companies developing a means to understand the online customer across multiple channels and improve analytics implementation and reporting capabilities to build and enhance data-driven decision-making tools. She has consulted with Delta Dental, Hill Physicians, Optum/UHC, Blue Shield of California, smaller regional health plans, Macys and VMware working on moving key patient or customer tasks online, online measurement and customer journey analytics, conversion funnels, preauthorization flows, EHR, call center transformation, policy and procedure analysis, and HIPAA/HITECH/Omnibus Rule compliance using key tools like Google Analytics, Adobe Experience Cloud, Salesforce, Epic, Pega, Tableau, Crystal Reports, Cognos and Business Objects.